AUSTIN, TX (November 24, 2014) – Seton Medical Center Williamson in Austin, TX was recognized with the Environmental Services Department of the Year Award by the Association for the Healthcare Environment (AHE) and Health Facilities Management.
Under the direction of EVS Director Enrique Marquez, the EVS department at Williamson instituted some innovative practices that made them the top contender for the award. Health Facilities Management Magazine noted the following accomplishments that contributed to their success:
- A 35% decrease in turnaround times for preparing patient rooms
- An expansion in the medical center’s recycling program and use of green supplies
- HCAHPS improvement from below 70 to up to 85 on average
“The main part about any successful business is drilling down to the front-line staff and finding out how they feel about it. The leadership can make policy, but the arrow doesn’t move without an engaged staff. They are the ones who drive the wheels. We want to empower our associates so they can deliver the best customer and patient care,” Enrique said.
For the full article in Health Facilities Management Magazine, click here.