Saint Thomas Rutherford Becomes TouchPoint’s First Center for Excellence

MURFREESBORO, TN, August 7, 2015– Saint Thomas Rutherford Hospital has earned the distinction of being TouchPoint Support Services’ first national Center for Excellence (CFE), leading the way in operational excellence, training, and leadership. TouchPoint Support Services, a member of Compass Group, manages food service and environmental services at the hospital.

“It is with great pleasure to announce that Saint Thomas Rutherford is ready for final CFE certification,” said Travis Orman, CFE Operations Director. The team has done an absolutely remarkable job going through the entire pre-certification process and should be a model of inspiration for those whom aspire to be the very best.”

Centers for Excellence are Compass Group accounts that demonstrate exceptional hospitality, outstanding teams, and learning opportunities.  CFE’s serve as cross-sector training centers for existing and newly hired associates to learn the Compass standard and best practices. Associates that go through CFE training can take advantage of: orientation to the organization, transfer of knowledge, enhancement of leadership, development of skills, and internal networking. The team will also be responsible for implementing new brand programs and technology and adapting it to the healthcare environment.

To be recognized as a Center for Excellence, the Saint Thomas Rutherford team had go through an extensive credentialing process. This process involved a minimum of 6 months of service from committed managers and chefs, as well as a commitment to exceeding quality standards, values, business plans, and budgets.

“I couldn’t be more pleased that our associates, who believe that ‘nothing shall be impossible,’ completely rose to the challenge,” remarked Barbara Conn, TouchPoint Senior Vice President of Operations for the Saint Thomas Ministry.

About TouchPoint Support Services

TouchPoint Support Services, a member of Compass Group, was formed in October of 2011 as the industry’s first combined food & nutrition and environmental services provider in healthcare. TouchPoint operates in 120 acute care and 17 senior care facilities across the United States. By shifting from the traditional focus of individual touch points with residents, patients, and guests to the cumulative experience that our collective departments provide, TouchPoint is able to deliver a seamless hospitality experience that is unparalleled. Since day one, TouchPoint has focused on providing compassion at every point of human contact, and putting the needs of residents and patients first.  

About Compass Group

Based in Charlotte NC, Compass Group North America is the leading foodservice management and support services company with $13.6 billion (£8.2 billion) in revenues in 2014. With over 500,000 associates worldwide, its parent company, UK-based Compass Group PLC had revenues of £17.1 billion in the fiscal year ending September 30, 2014.

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