What We Do
Along with food and nutrition and environmental service, TouchPoint proudly offers a variety of hospitality services including patient transportation, valet parking, patient safety and laundry operations.
By choosing one provider for all hospitality support services, our clients and patients benefit from a unified and consistent experience.
Food Service
TouchPoint is proud to employ over 100 of the most talented chefs who skillfully prepare gourmet meals for patient dining and retail venues. In an average year, we serve over 40 million meals.
Café Dining
Our cafes offer a respite that caregivers and guests deserve and need with inviting and relaxing environments outstanding menus, on-trend station graphics and decor and year-round marketing. Through our retail programs, we promote wellness and educate guests on making healthy food choices. We also build menus to include fresh, local and sustainable products when available.
Patient Dining
We believe that tasty, nutritious food is an essential part of a patient’s healing journey. Our patient dining programs are designed to elevate the patient experience and increase satisfaction scores.
Clinical Nutrition
We take a proactive approach to nutrition by using the most current, evidenced-based guidelines in our clinical programs that improve patient outcomes.
Our team of over 350 registered dietitians advance the clinical nutrition practice through patient care initiatives that promote healing and health promotion, patient safety and clinical outcomes.
- Café Dining
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Café Dining
Our cafes offer a respite that caregivers and guests deserve and need with inviting and relaxing environments outstanding menus, on-trend station graphics and decor and year-round marketing. Through our retail programs, we promote wellness and educate guests on making healthy food choices. We also build menus to include fresh, local and sustainable products when available.
- Patient Dining
-
Patient Dining
We believe that tasty, nutritious food is an essential part of a patient’s healing journey. Our patient dining programs are designed to elevate the patient experience and increase satisfaction scores.
- Clinical Nutrition
-
Clinical Nutrition
We take a proactive approach to nutrition by using the most current, evidenced-based guidelines in our clinical programs that improve patient outcomes.
Our team of over 350 registered dietitians advance the clinical nutrition practice through patient care initiatives that promote healing and health promotion, patient safety and clinical outcomes.
Environmental Service
Our environmental service (EVS) programs maintain both the perception and reality of cleanliness. We clean to the highest infection prevention standards and collaborate with our clients to proactively prevent health care-associated infections. Our EVS team is committed to constant improvement by employing the latest EVS innovations that provide objective measures of cleaning success.
Patient Transportation
Our patient transportation services offer clients improvements in both capacity and revenue. We help free nurses to focus on caring for patients and eliminate work-related injuries. A streamlined patient transport department can often complete that same work in a fraction of the time with a lower cost labor pool.
TouchPoint patient transporters are the front-line ambassadors of patient experience. Not only is our staff thoroughly trained in safe handling procedures from lifting protocols to infection prevention, they are prompt and efficient while displaying kindness and compassion to every patient, every time.
Valet Parking
When a guest pulls up to the entrance of a hospital, often the first person they encounter is the valet parking attendant. At TouchPoint, our well-trained and professional parking attendants make the first impression one to remember, greeting visitors, parking their car and retrieving it on departure.
They also go through rigorous customer experience training focused on making a lasting first and final impression. In addition, valet parking attendants work closely with patient transportation to anticipate and accommodate patient needs and deliver quick, efficient service. This close relationship between the patient transportation and valet parking teams tie into our integrated approach and improve patient throughput and flow.
Patient Safety Attendants
Patient safety attendants play a vital role in helping our client Ministries keep patients who have behavioral or mental health diagnoses from harming themselves. In response to the heightened focus by The Joint Commission and client demand, we’ve added this service to our line-up of hospitality services.
With compassionate patient observation attendants, TouchPoint helps you achieve your compliance and cost containment goals. And it will help your nurses, PCTs and clinical leadership focus on clinical patient care.
Laundry & Linen Services
We do more than just process linen. We develop and implement tailored and logistically streamlined solutions that cover every aspect of the linen utilization cycle, ensuring that our colleagues have the high-quality linens they need, where and when they need them.
As a leader in hospital laundry processing for healthcare facilities, our programs are cost-effective and efficient due to optimized linen utilization.
- Patient Transportation
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Patient Transportation
Our patient transportation services offer clients improvements in both capacity and revenue. We help free nurses to focus on caring for patients and eliminate work-related injuries. A streamlined patient transport department can often complete that same work in a fraction of the time with a lower cost labor pool.
TouchPoint patient transporters are the front-line ambassadors of patient experience. Not only is our staff thoroughly trained in safe handling procedures from lifting protocols to infection prevention, they are prompt and efficient while displaying kindness and compassion to every patient, every time.
- Valet Parking
-
Valet Parking
When a guest pulls up to the entrance of a hospital, often the first person they encounter is the valet parking attendant. At TouchPoint, our well-trained and professional parking attendants make the first impression one to remember, greeting visitors, parking their car and retrieving it on departure.
They also go through rigorous customer experience training focused on making a lasting first and final impression. In addition, valet parking attendants work closely with patient transportation to anticipate and accommodate patient needs and deliver quick, efficient service. This close relationship between the patient transportation and valet parking teams tie into our integrated approach and improve patient throughput and flow.
- Patient Safety Attendants
-
Patient Safety Attendants
Patient safety attendants play a vital role in helping our client Ministries keep patients who have behavioral or mental health diagnoses from harming themselves. In response to the heightened focus by The Joint Commission and client demand, we’ve added this service to our line-up of hospitality services.
With compassionate patient observation attendants, TouchPoint helps you achieve your compliance and cost containment goals. And it will help your nurses, PCTs and clinical leadership focus on clinical patient care.
- Laundry & Linen Services
-
Laundry & Linen Services
We do more than just process linen. We develop and implement tailored and logistically streamlined solutions that cover every aspect of the linen utilization cycle, ensuring that our colleagues have the high-quality linens they need, where and when they need them.
As a leader in hospital laundry processing for healthcare facilities, our programs are cost-effective and efficient due to optimized linen utilization.