Scott MacLellan is an inspirational leader who takes a vision and makes it reality. Throughout his career in healthcare, contract dining and support services, Scott has led organizations that challenge the status quo and drive material business advantage.
Scott serves as Chief Executive Officer of TouchPoint Support Services and Morrison Living, two Compass Group companies that provide dining, nutrition and environmental services to healthcare and senior living communities across the United States. Collectively, these companies provide a unified experience across healthcare and senior living, and both have been ranked among the best places to work in healthcare.
Scott’s companies have been known for their visionary strategies. TouchPoint filled a distinct need in the market for unified hospitality services. The resulting business model was unique and was the subject of a Harvard Business School case study. Earlier, he created Foodbuy, a procurement solutions provider, to add transparency to the supply chain and enable smaller companies to reduce costs. Today, Foodbuy is the largest food service buying organization in the country.
MacLellan received a B.S. in Commerce from the University of Virginia. He’s been a prolific non-profit fundraiser and has served on numerous boards, including Children’s Healthcare of Atlanta, Children’s National in Washington, DC, the National Children’s Cancer Society, and the World Trade Center Atlanta. Scott is also the author of eight books, including Amanda’s Gift, a book dedicated to serving the parents of seriously ill children.
Scott and his wife live in Bluffton, South Carolina. They are proud parents of two grown children and grandparents of two very busy grandsons.
Aaron Brown, RD
Aaron Brown serves as President of TouchPoint Support Services. He is responsible for optimizing the relationship with Compass Group’s largest account, Ascension Health, as well as the engagement and wellbeing of TouchPoint’s team members, who provide dining, environmental, and other support services in across the United States.
Aaron comes to this role with a passion for hospitality, health and wellness, and for Ascension’s faith-based mission to support the underserved. He feels a close connection with the patient experience, given his own personal experience as a patient and a cancer survivor. Aaron sees a unique opportunity to support the largest faith-based hospital system in the world by providing the hospitality services that are so essential to each patient’s healing.
Brown comes to this position having helped to launch TouchPoint in 2011 and serving in a variety of other sectors and roles since. He first joined Morrison in 2003, where he rose through the ranks as he took on increasing levels of operational responsibility. Jumping then to TouchPoint he helped launch one of the most successful sectors in Compass Group, overseeing the growth of a division that delivered the company’s highest employee engagement. In 2014, Aaron accepted the challenge to move to senior living, where he first oversaw the successful divestiture of Bateman and then assumed responsibility for Morrison Living’s Western Region. But the return to TouchPoint is both a career highlight and a personal homecoming to a company known for its embrace of purpose and the kind of servant leadership that fosters innovation and trust.
Aaron is a registered dietitian with degrees in kinesiology and food and nutrition from Kansas State University. He and his wife Jody, who is also a cancer survivor, live in Fort Worth, Texas. In his spare time, he enjoys weightlifting, woodworking and is an avid golfer. Aaron also marries his love of mentorship and golf as a volunteer for the First Tee, a non-profit which teaches kids life lessons and values through golf.
Christina Pizza, MBA
As TouchPoint’s Chief Financial Officer, Christina Pizza is responsible for the company’s financial management, including business support, financial planning and reporting. Throughout her career, she has a built a reputation for aligning financial and business metrics to support strategy and growth.
Christina has more than ten years of experience with Compass Group, starting with Morrison Healthcare in 2009. Since joining TouchPoint, Christina has been credited with providing exceptional strategic support to operations in their pursuit of the innovative service models needed to address intractable challenges within healthcare.
Throughout her award winning tenure, she’s embraced TouchPoint’s unique opportunity to leverage hospitality in support of healing. Equally committed to the wellbeing of the TouchPoint team, Christina has overseen the company’s safety efforts, leading TouchPoint to achieve the best safety record in all of Compass.
Christina Pizza is a graduate of Florida State University and destined to be a lifelong Seminoles fan. She’s also a fan of her dog, Lola, and any spa (almost) any time.
John Williamson, CFPP, CDM
John Williamson is a powerful business driver whose entrepreneurial instincts and clarity of vision have carried his division through rapid growth and change.
John might well be TouchPoint’s longest serving team member. Joining Morrison Cafeterias (the pre-cursor to today’s Morrison Healthcare and Morrison Living senior living division of Compass Group) in 1986, he made an ambitious, early mark, rising from busboy to operations leadership, where he created the company’s first electronic accounting system.
Williamson rose through the ranks and held a variety of positions while putting himself through college at the University of Florida. Before joining TouchPoint in 2012, he led teams in onboarding, training, internal audit and operations. As a young leader, also received the Innovation Focus Leadership award for first introducing the company to performance measurement.
John is distinguished by his drive to innovate, empowering his teams to constantly explore new solutions and introduce new service models. On the understanding that “hospitality heals,” John’s team has stretched the boundaries of traditional dining and environmental services to support brand new services, such as patient observation and the multi-service call center.
John and his wife Wendy live in Charlotte, NC. He is the proud step-father to two amazing sons who are attending University of North Carolina and East Carolina University, and planning to graduate in 2020.
Mike Madigan has devoted his career to hospitality and to building teams that deliver memorable customer and patient experiences. Starting with Fairmont Hotels, Mike learned the hospitality business in all its glory and grit, with stints in the rooms division, operations and finance at a variety of renowned properties around the country, including The Plaza in New York City and Fairmont Scottsdale Princess, a AAA Five Diamond hotel.
In 2013, Mike joined TouchPoint, where helped he devoted his hospitality ethic to TouchPoint’s patients, their visitors, caregivers and colleagues. Here, he manages an integrated offering that includes environmental services, patient dining, cafes, vending and linen, in Texas and the Gulf Coast.
Mike is an award- winning leader who’s proven himself to be an exceptional motivator of high-performance teams. He believes that his associates are at the heart of TouchPoint’s success and his investment in their achievement and professional development is evidenced by the number of leaders across Compass who’ve been promoted from within his ranks.
Mike is also a tireless and devoted volunteer. He’s a financial officer, elder and volunteer coordinator at his church. Those who know him well weren’t at all surprised when he and his wife Lindsay loaded up their boat to join the Cajun Army, delivering essential supplies to victims of Hurricane Harvey and rescuing those who were stranded.
Michael is a proud father to his daughter and 5-year old granddaughter. Back on their ranch in Killeen, Texas, the Madigans share their love of the outdoors by raising and training Cutting Horses. In January they were excited to welcome the birth of their first colt.
Keith Perkins is a leader who inspires his team to work with the care we’d all want for our own loved ones. This ethic drives his pursuit of quality and his support of his team serving TouchPoint’s Midwest and Southeast divisions.
Keith came to TouchPoint in 2012 with 15 years of hospitality and healthcare experience under his belt. He holds a Bachelor of Science degree in Hospitality Management from Western Illinois University. During his tenure, he’s opened new locations, expanded new service lines and had two of his operations achieve the prestigious Center for Excellence designation by Compass Group. In addition, Keith’s region was named TouchPoint’s Region of the Year in 2018.
For Keith, the best things about TouchPoint is its people focus and the way associates are inspired to live their purpose. Keith and his team consider it a privilege to give others the care that builds memorable experiences and aids in healing.
Keith and his three children love family vacations and game nights, movies and just being together. He’s also passionate about great food, great music and great friends. In his spare time, Keith serves at his church and an inner city homeless shelter.
Sharolyn Balsley, MS, RD, LDN, CPXP
Sharolyn Balsley has a lifelong passion and gift for serving others. So, it’s not surprising that service and compassion have been her trademarks as she’s risen through the ranks to Senior Vice President of Operations Strategy and Support.
With a master’s degree in Human Science and a focus on nutrition, food science and psychology, Sharolyn first took on a variety of positions in dietetics, food service, private practice and teaching. Balsley joined TouchPoint in 2011 to serve as system clinical nutrition manager. Her vision and ability to nurture winning teams led to her management of the company’s national support groups overseeing standards and business performance, learning and development, clinical nutrition services, patient experience, marketing and communications.
Sharolyn’s achievements and recognitions could fill a page. As the first Certified Patient Experience Professional in all of Compass Group, she is credited with establishing TouchPoint’s standing as a customer experience innovator. Her efforts, and those of her team, have resulted in national awards for excellence and innovation from the Association of Talent Development and from XM Institute (previously known as Temkin Group). In addition, she has coordinated TouchPoint’s efforts to certify four Centers for Excellence.
In her spare time, Sharolyn is co-chair of the Tennessee chapter of Compass Group’s Leadership Legacy Network, which nurtures the advancement of a diverse workforce. She’s a member of the Order of the Daughters of the King and of P.E.O. International, a philanthropic educational organization for women. She’s also an investigative consultant to the Tennessee Department of Health Dietitian Nutritionist Licensure Board.
Sharolyn and her husband, Michael, live outside of Nashville, Tennessee, where they home-schooled their son Logan and now cheer him on as he competes as an elite trap shooter who aspires to compete in the Olympics.
Calvin Neal, CDM, CFPP, FMP
Calvin Neal is a team builder, who is devoted to the success of TouchPoint Support Services’ culinary people and programs. As the company’s Senior Vice President for Culinary and Retail, Calvin is responsible for patient dining, retail cafes and sourcing.
Calvin first entered the world of food and beverage as a dishwasher at age 16. After gigs in some notable hotels and restaurants, Calvin first joined Morrison Healthcare as an assistant manager. Now celebrating 30 years with Compass Group, he’s served in every imaginable role in an award-winning rise to his current position. His development of new dining concepts, training and creative motivation programs have won awards and emulation across Compass, as well as industry recognition.
Calvin is known to be a leader who always have a plan, along with a penchant for bringing out the best in his teams. He is devoted to their career advancement and has been a strong proponent of groups such as Women in Culinary and the International Corporate Chefs Association. He’s also leveraged the energy of the business to improve food insecurity, with initiatives that deliver meals to underserved populations and Good Spread’s fortified peanut butter to malnourished children. Both programs have influenced kitchens across the country to be mindful of their ability to support the community in new, high-impact ways.
In his spare time, Calvin likes to dabble in construction. Now that their four children have graduated from college, Calvin and his wife, Katrina, enjoy spending more time outdoors and boating near their home in Nashville.