ATLANTA (November 24, 2014) – TouchPoint Support Services was named a 2014 Temkin Group Customer Experience Excellence Award. This esteemed award recognizes companies that have found ways to improve customer experience efforts in a sustainable manner. TouchPoint, along with Dell and EMC Corporation were recognized as winners this year.
TouchPoint’s application was judged by a panel of customer experience experts on the following criteria: transformation efforts involving purposeful leadership, compelling brand values, employee engagement and customer connectedness, business and customer results, and sustainability.
The Customer Experience Management (CEM) Team at TouchPoint focuses on aligning company business goals known as Top of Mind objectives with customer experience efforts. By focusing on customer experience as an activity that not only effects customers, but also associates and clients, TouchPoint has been able to implement changes that have yielded many positive outcomes.
Bruce Temkin, Managing Partner of Temkin Group recognized TouchPoint’s distinction by saying, “Congratulations to TouchPoint Services for winning a Temkin Group Customer Experience Excellence Award. Although we had a strong group of applicants this year, its customer experience efforts stood out to the judges.”
For a full list of winners and finalists click here.
About TouchPoint Support Services
TouchPoint Support Services is a leading provider of integrated food & nutrition, environmental, and support services to hospitals and senior care communities across the country. By shifting from the traditional focus of individual touch points with patients, residents and guests to the cumulative experience that our collective departments provide, TouchPoint is able to deliver a seamless hospitality experience that is unparalleled. A member of Compass Group, TouchPoint Support Services employs nearly 8,000 associates and operates in over 100 acute and senior care facilities across the United States, offering over 250 combined services at these locations.